When does the monthly mail ship out?
Monthly mail is sent during the last week of the month or the first week of the following month.
When is the monthly theme revealed?
The theme is announced during the last week of the previous month.
How is the monthly mail sent?
All mail is sent via stamps with untracked shipping.
What if my mail gets lost?
Lost mail may be replaced once. After a replacement has been issued, no further refunds or replacements will be offered.
How do I pause/cancel my subscription?
Head over to your customer profile. In the dropdown menu, select 'orders' and then select 'manage subscription' to pause/cancel. Please note that recurring subscriptions can only be cancelled after 3 months (1st order + 2 more months)
You can also access your customer profile at https://account.atelierbyjoletters.com
When does the subscription renew?
If recurring subscription is selected, you will be charged at the time of the first order and then on the first of every follow month. One-time purchases will not be automatically renewed.
Can I combine multiple orders or tiers into one shipment?
No. Each tier and order is shipped separately in its own envelope.